Help, FAQs & Privacy Policy

Welcome to our Fundraising FAQ's

You have questions, we have answers.

About the Fundraising Hub 

Why do we need to use this fundraising area of the Nerve Tumours UK site?

Did you know, that the vast majority of fundraising websites charge fees to the charity every time you donate? In the case of some sites, they charge between 6 - 10% of your donation for us to receive your money. That means 6-10% of your efforts are funding their company. By us creating this special fundraising area of the website, we are able to severely reduce the cost of each donation, meaning more of your donated money comes to directly to us.

But I've been fundraising on another fundraising platform for ages, and I don't want to complicate my life!

We aren't going to stop you from using your favourite fundraising website at the moment, but we'd love you to consider moving your fundraising over here. It is simple, it keeps it all within our website- which means people who visit your page also know how to get to the charity's main website- and it also stops us from being charged extra money that could be spent on NF support.

I trust the other platforms; how do I know I can trust you with my payments?

Our payments are all handled by STRIPE - they handle payments for companies like ASOS clothes, Under Armour sportswear, Songkick Concerts and many more. In terms of the non-profit world, outspoken advocates of STRIPE are Comic Relief & Red Nose Day, Unicef, Oxfam, and the British Heart Foundation.

If that isn't enough, it should go without saying we value our donor's trust and safety above all else. We will only contact you in the methods you select as you register your fundraising event!

Why have we built this section of the website?

We have done this primarily to save money. In the three years prior to 2018, when we launched this platform, we have been charged over £23,000 in fundraising fees!  That is enough to fund more than one part-time Specialist NF Nurse for a year. Of course, our support services are as always, at the core of our fundraising efforts. This is reflected by the #OneMoreNurse campaign and our focus on showcasing real people with NF. Our plan is to drastically reduce our outgoing fundraising fees and maximise your fundraising efforts, helping us make better use of the money donated.

How to use the Fundraising Hub

I want to make my fundraiser page in memory of a family member, can I do that here?

Yes, you can. Our fundraising system lets you select “In memory” or “In celebration” or “other” as you register, so you can tell us why you are fundraising for Nerve Tumours UK. This also lets potential donors understand why the cause is so dear to your heart, and why you want to support the nerve tumours community.

Privacy Policy 

Information collected via nervetumours.org.uk/fundraising-hub

We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your email, name, contact details, and time of submission which you submit to us through contact forms and registration forms on our site.

The charity collects non-personal data provided by the analytic services tied to our website   www.nervetumours.org.uk, where the fundraising hub is embedded, such as (but not limited to) Google Analytics. This data includes page views, clicks, dwell times, and actions that  you may have enacted on our pages. This data is not personal to you, and is used to determine the effectiveness of our website.

The charity collects personal data provided by you via contact forms that are hosted either on our website, or by third parties. These forms will always be signposted clearly as to their purpose, and with whom the data will be shared. However, in all cases the data will be processed and accessed by charity staff. In each case, the act of submitting their data to the charity is perceived as an act of permission: the user permits their data will be processed by the charity and any relevant third parties. This will be to enable registrations, event participations, or to deliver other charity services.