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Privacy Policy

Privacy Policy
The Neurofibromatosis Association
(t/a Nerve Tumours UK)  

Update: November 2018

As the General Data Protection Regulation is introduced, this policy may be updated periodically for your benefit. If there are significant changes to how we handle your data, we will notify our members, subscribers and supporters via email.

Nerve Tumours UK, recruits data as part of it's day-to-day operation. The charity has always securely taken care of the data it recruits. However the recent legislation has raised the bar for organisations across Europe, and as such we have reviewed methods, policies, and technologies involved to ensure we remain secure and compliant.

We want to remain totally transparent: We collect data so that we can improve the charity and the services we deliver.

We also collect data and permissions so that we can contact you about campaigns and charity news.

We never sell on your data to anyone. Ever. 

In the spirit of 100% transparency, we've included the whole policy here - complete with a bit of legal jargon. So we've tried to make it easy to navigate by making the below navigation links. If you are particularly curious to find out about a certain area of our Privacy Policy you can click on the below links to navigate down the policy page to find out more. 

I. Information we collect

Social Media
The main charity website www.nervetumours.org.uk
Nerve Tumours UK's Online Shop
Donations made via the Shop
Memberships, Subscriptions and shop accounts
Online Shop Policies
Email Updates
Mailing Lists

II. Children's Privacy

III. How we use and share information

IV. How we protect information

V. Your rights regarding the use of your personal information

VI. Links to other websites

VII. Changes to our Privacy Policy

VIII. Contacting Us

 

Overview

The Neurofibromatosis Association takes seriously the issue of privacy and security in respect to the data we store and process for our supporters, members and beneficiaries. In this Privacy Policy we set out precisely how we manage and adhere to the guidance set out by the General Data Protection Regulation (GDPR), the Fundraising Regulator (FR) and the Information Commissioner's Office (ICO).  The Neurofibromatosis Association is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our services.

Position

Nerve Tumours UK does not endorse unethical fundraising (as defined by the Fundraising Regulator), unwanted communications, and takes all reasonable precautions to guard the personal and non-personal data and information we record. We also afford the right to erasure (also known as the right to be forgotten) for all of our supporters, members and beneficiaries.

Definitions

For purposes of this Agreement, “Site” refers to the Company’s website, which can be accessed at www.nervetumours.org.uk. “Services” refers to the Charities services accessed via the charity, in which users can receive support with Neurofibromatosis, support the charity, and take part in the Neurofibromatosis community within our social media channels and website. The terms “we,” “us,” “company” “charity” and “our” refer to The Neurofibromatosis Association, which is Company no. 3798407, Charity registration 1078790, or Scottish Charity Office registration SCO45051.

“You” refers to you, as a user of our Site or our Services. By accessing our Site or our Service, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.

I. INFORMATION WE COLLECT

We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your email, name, contact details, and time of submission which you submit to us through contact forms and registration forms on our site.

1.   Information collected via Social Media services

The charity collects non-personal data provided by the analytic services of social media websites such as (but not limited to) Facebook, Twitter, and Instagram. This data includes comments, messages, likes, clicks and shares you may have enacted on our pages. This data is not personal to you, and is used to determine demographics marketing.

2.   Information collected via www.nervetumours.org.uk

The charity collects non-personal data provided by the analytic services tied to our website www.nervetumours.org.uk,  such as (but not limited to) Google Analytics. This data includes page views, clicks, dwell times, and actions that  you may have enacted on our pages. This data is not personal to you, and is used to determine the effectiveness of our website.

The charity collects personal data provided by you via contact forms that are hosted either on our website, or by third parties. These forms will always be signposted clearly as to their purpose, and with whom the data will be shared. However, in all cases the data will be processed and accessed by charity staff. In each case, the act of submitting their data to the charity is perceived as an act of permission: the user permits their data will be processed by the charity and any relevant third parties. This will be to enable registrations, event participations, or to deliver other charity services.

3. Information you provide us by purchasing from our Online Shop

The charity collects non-personal data provided by the services tied to our shop https://shop.nervetumours.org.uk such as (but not limited to) Shopify, and Google Analytics. This data includes page views, clicks, dwell times, and actions that you may have enacted on our pages. This data is not personal to you, and is used to determine the effectiveness of our website.

The charity collects personal data provided by users via their purchases made on the online shop. This information is stored in third party databases such as (but not limited to) Shopify and third party plugins such as (but not limited to) Paywhirl, Streetshirts, and EasyReports. These enable the services of the shop. The data is occasionally accessed by additional third parties who work in the interests of The Neurofibromatosis Association such as web developers. By completing the necessary purchase forms, users agree to the storage and processing of data relating to their purchase.

These forms will always be signposted clearly as to their purpose, and with whom the data will be shared. However, in all cases the data will be processed and accessed by charity staff or charity contractors. In each case, the act of submitting their data to the charity is perceived as an act of permission: the user permits their data will be processed by the charity and any relevant third parties. This will be to enable registrations, purchases, donations, event participations, or to deliver other charity services.

3.1 Donations made via the Online Shop

Donations made through the https://www.nervetumours.org.uk/help-by-donating page are processed by the online shop service. Users can donate to The Neurofibromatosis Association using this platform and also have the opportunity to provide Gift Aid information.

The charity collects personal data provided by you via donations made on the shop. This information is stored in third party databases such as (but not limited to) Shopify and third party plug-ins that enable the services of the shop. The data is occasionally accessed by additional third parties who work in the interests of The Neurofibromatosis Association such as web developers. By completing the necessary donation forms, users agree to the storage and processing of data relating to their donation and any relevant Gift Aid data.

These forms will always be signposted clearly as to their purpose, and with whom the data will be shared. However, in all cases the data will be processed and accessed by charity staff or charity contractors. In each case, the act of submitting their data to the charity is perceived as an act of permission: the user permits their data will be processed by the charity and any relevant third parties. This will be to enable the processing of donations, Gift aid claims, and other charity services.

3.2. Membership or Subscription Accounts made via the Online Shop

In addition to the information provided automatically by your browser when you visit shop.nervetumours.org.uk, users are given the option of becoming a member of the charity at https://shop.nervetumours.org.uk/pages/membership or providing monthly donations at https://www.nervetumours.org.uk/help-by-donating .

This is achieved by selecting a service or subscription,  registering with the service and entering your email address, creating a user ‘screen’ name and a password.  Once the process is complete, users are able to manage their subscriptions and memberships via the https://shop.nervetumours.org.uk/pages/manage-subscriptions portal, clearly marked at shop.nfauk.org.  The charity takes no responsibility for the users subscriptions. Users can edit, update, and remove their subscriptions at any time.

3.3 Shopify Store Policies

The Neurofibromatosis Association online store utilises the Shopify platform, and as such is subject to Shopify Privacy Policy, Terms of Service and Refund Policy.

The Neurofibromatosis Association (t/a Nerve Tumours UK)’s Shopify Privacy Policy is can be found here: https://shop.nervetumours.org.uk/18704613/policies/32335502.html

The Neurofibromatosis Association (t/a Nerve Tumours UK)’s Shopify Terms of Service can be found here: https://shop.nervetumours.org.uk/18704613/policies/32335566.html

The Neurofibromatosis Association (t/a Nerve Tumours UK)’s Shopify Refund Policy is can be found here: https://shop.nervetumours.org.uk/18704613/policies/32335438.html

Please be aware that the Shopify Store Privacy Policy, and Terms of Use are separate from this policy, and operate in addition to it. If there is an instance where the policies conflict, the Shopify platform policies override this one.

4. Information you provide us when you subscribe to our e-mail marketing updates via the online Shop or www.nervetumours.org.uk/updates page

Definition: For the purposes of this point, an “e-mail update” is an email sent for marketing purposes, or to convey information to subscribers on our mailing lists. These emails are not the same as day-to-day correspondance between charity employees via email, which staff will do to deliver the operations and services of the charity.

The Neurofibromatosis Association uses third parties that specialise in data protection and online communications to build our email communications and mailing lists. These third parties include, but are not limited to Shopify and Campaign Monitor.

When an individual subscribes to one of our mailing lists, they grant permission to The Neurofibromatosis Association to store, and use that contact information to make regular contact regarding the subject matter agreed in the subscription process. This will always be clearly identified.  For example: The Marketing emailing subscription list is described as “Charity shop discounts, Events and Campaigns, News and Information”. Users subscribed to that list will only ever be contacted within those parameters.

4.1. Membership of Mailing Lists

The Neurofibromatosis Association will not add your name and email address to a mailing list without your permission. The unsubscription process will be linked at the bottom of each email sent via these lists. 

II. CHILDREN’S PRIVACY

The Neurofibromatosis Association website and digital services are not knowingly directed to anyone under the age of 13. The Site does not knowingly collect or solicit information from anyone under the age of 13, or allow anyone under the age of 13 to sign up for the Service.

In the event that we learn that we have gathered personal information from anyone under the age of 13 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at info@nervetumours.org.uk.

III. HOW WE USE AND SHARE INFORMATION

Personal Information:

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.

In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.

We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.

Non-Personal Information:

In general, we use Non-Personal Information to help us improve the Service and customise the user experience. We also aggregate Non-Personal Information in order to track trends and analyse use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.

In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.

IV. HOW WE PROTECT INFORMATION

We implement security measures designed to protect your information from unauthorised access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.

V. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION

You have the right at any time to prevent us from contacting you for marketing purposes.  When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. You can also indicate that you do not wish to receive marketing communications from us in the [list location of opt-out page, i.e. “Settings” section] of the Site. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out in the [location of opt-out page] of the Site, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.

VI. LINKS TO OTHER WEBSITES

As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

VII. CHANGES TO OUR PRIVACY POLICY

The Company reserves the right to change this policy and our Terms of Service at any time.  We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.

VIII. CONTACT US

If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to info@nervetumours.org.uk.

Last Updated: This Privacy Policy was last updated on 01/11/2018.